FAQs
Most Asked Questions
What is ServiceMatchNow?
ServiceMatchNow is an on-demand platform that connects individuals and businesses with trusted service professionals across categories like plumbing, electrical, cleaning, moving, pest control, and more.
Is the app free to use?
Yes! Creating an account and browsing services is completely free for both seekers and providers. Some services may require payment upon booking.
How do I contact customer support?
You can reach us through the in-app support chat or email us at support@servicematchnow.com. We're available 7 days a week.
Is my personal data secure on the platform?
Absolutely. We use industry-standard encryption to keep your data safe and never share your information without consent.
For Service Providers
How do I join ServiceMatchNow as a provider?
Simply sign up as a Service Provider, complete your profile with experience, location, and documentation. Once approved, you can begin receiving job requests.
Can I accept or decline service requests?
Yes. You have full control to accept or reject job requests based on your availability and preferences.
How do I get paid for my services?
Payments are processed through the platform and transferred to your connected bank account after the service is marked complete.
Is there a commission or fee?
A small service fee is deducted from each transaction to cover platform maintenance and support. Full fee details are available in your provider dashboard.
Can I pause receiving new jobs temporarily?
Yes, you can switch to “Unavailable” mode in your dashboard anytime if you need a break or are not taking new jobs.
For Service Seekers
How do I request a service?
After signing in, complete your profile, go to “Request Services,” choose a category, fill in the service details, and submit your request. A suitable service provider will be matched with you shortly.
Can I choose a specific provider?
Currently, the app auto-matches you based on location, availability, and service type. A future update will allow provider selection.
How do I set urgency or priority for a service?
While filling out the service request, you can select your preferred urgency: Urgent, Within 24 Hours, This Week, or Schedule for Later.
Can I change the address before confirming a request?
Yes. You can update your service address before submitting the request. This is especially useful if you’re booking for a different location.
How will I know when my provider is on the way?
You’ll receive real-time updates and notifications via the app once your request is accepted and the provider is en route.
